1.Is it necessary to open an account in JSC “JSCB CONCORD"?
It is not necessary to open an account with our bank, but if funds are credited to the account opened with CONCORDBANK, you will receive undeniable benefits - the funds will be credited on the next calendar day.
You can also receive funds credited to an account opened with any bank in Ukraine, but in this case the funds will be credited only on the next business day.
2. Is it possible to open several stores at once and connect each to Concord Pay?
Yes, it is possible. You can use the number of stores (projects, merchants) you need in your Concord Pay account. It is absolutely free.
3. Who provides connection to Visa and Mastercard payment systems?
JSC “JSCB CONCORD" is a principal member of the Visa and Mastercard international payment systems, so we have a full package of acquiring licenses: ATMs, banking and trading terminals, as well as merchant acquiring. The independent processing center "Procard" provides a direct connection to the payment portals of Visa and Mastercard international payment systems.
4. How to get individual conditions for using Concord Pay?
If the monthly amount of payments exceeds 500 thousand UAH, you will be provided with individual terms of service on an ongoing basis.
5. Why can't I get a refund immediately after connecting the store to the system?
You can conduct active sales of goods or services after registering the store in your Concord Pay personal account. But the funds will be credited to the account after the activation of the store (according to the requirements of the legislation of Ukraine).
6.Where can I see my store transactions?
You can manage store transactions in a convenient personal account of the Concord Pay portal: review or cancel the transaction, make a refund if necessary. You can manage invoices, regular payments, as well as secure transactions using your personal account.
7. How can I cancel a payment, make a return of goods or arrange the completion of a purchase after an order?
Find the desired transactions by its ID in your account. Select the cancellation procedure / completion of the purchase / return of goods and follow the instructions.
8. How can I get a discount on the tariff?
If the monthly amount of payments exceeds 500 000 UAH you will receive an additional discount - 0.1% of your tariff. The discount is provided automatically next month.