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JSCB "Concord" JSC steadily complies with the requirements of Ukrainian and international legislation, corporate rules, professional standards and procedures, as it highly values its own reputation as a reliable and stable bank.

JSCB "Concord" JSC invites persons with questions to familiarize themselves with the Procedure for considering applications when providing banking and other financial services by the link.

Submission of an appeal to JSCB "Concord" JSC does not deprive the client of the right to appeal to court for the protection of his rights and interests in accordance with the legislation of Ukraine. In case of disagreement with the results of the consideration of the appeal, you have the right to apply to the National Bank of Ukraine and / or to the court, and / or to the Commissioner Verkhovna Rada of Ukraine for Human Rights.

To contact JSC "AKB" Concord", please fill out the form below.

After that, the application number will be sent to your email address, which will be provided automatically.

By this number, you can specify information about the status of your appeal and / or the result of resolving the issue in any way convenient for you. To do this, you need to contact any branch of JSCB "Concord" or the Bank's Call-center and give the number of your appeal.

The result of solving your appeal will be sent to you by postal address, e-mail address, via SMS by phone number or Viber (the means that you choose in the application form).

You also have the right to apply for a personal appointment with an official of JSC “AKB“ Concord", in this case you need to:

1. Choose a time convenient for you in accordance with the schedule of personal reception of clients by the Bank's officials.

2. Contact the Call-center of the Bank to make an appointment for a personal appointment.

If you need to submit a written request, you need to fill out the form and apply to any branch of the Bank or send a written request by mail to the address:


49000, Dnipro, pl. Troitskaya, 2.

Please note that the maximum response time to a request is up to 24 hours (setting the first status) and the term for resolving an issue is up to 30 working days.

We value the opinion of each of you!

Thank you for being with JSCB CONCORD JSC!

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You can find out the status of the appeal below in any of the chats convenient for you