Information for protected population categories

Loan benefits for military personnel

In accordance with the Law of Ukraine "On Social and Legal Protection of Military Personnel and Members of Their Families" (Article 14, clause 15), the bank suspends the accrual of interest and fines, and reverses previously accrued interest:

• for customers called up for military service during mobilization for a special period - from the date of call-up during mobilization for the entire duration of their call-up;
• for customers who participated or are participating in the implementation of measures to ensure national security and defense, repulse and deter the armed aggression of the Russian Federation in Donetsk and Luhansk regions - for the entire duration of the special period.
  

Benefits for military personnel are granted in accordance with the Law of Ukraine "On Social and Legal Protection of Military Personnel and Members of Their Families" (Article 14, clause 15) and apply to military personnel who:

• called up for military service during mobilization for a special period;
• participated or are participating in the implementation of measures to ensure national security and defense, repulse and deter the armed aggression of the Russian Federation in Donetsk and Luhansk regions.
  

Documents to be submitted to the bank by customers who were called up for military service during mobilization to receive a loan benefit:

• military ID card with official observations* in the relevant sections (all pages of the document must be provided);
  
• or certificate* in Form 5 or 6 of the Instruction on Record Keeping in the Armed Forces of Ukraine (preferably valid) and an extract from the order (or certificate)* on call-up for military service during mobilization, for a special period, issued by the territorial center of recruitment and social support, military unit, military command and control body, military educational institution, institution and organization of the Armed Forces of Ukraine.

* the documents must indicate the full date of call-up during mobilization.

Documents to be submitted to the bank by customers who have participated or are participating in the implementation of measures to ensure national security and defense in Donetsk and Luhansk regions to receive a loan benefit:

• military ID card with official observations* in the relevant sections (all pages of the document must be provided);
• or an officer's / warrant officer's / ensign's ID (all pages of the document must be provided);
• or a certificate of military service;
• or a contract for military service;
• or a certificate in Form 5 or 6 of the Instruction on Record Keeping in the Armed Forces of Ukraine (preferably valid);
• and Certificate of participation of a person in the implementation of measures to ensure national security and defense, repulse and deter the armed aggression of the Russian Federation in Donetsk and Luhansk regions (in the form of Appendix 4 of the Procedure for granting and depriving of the status of a combatant).

* the documents must indicate the full date of call-up during mobilization.

You can provide a supporting document by:

• by filling out the appropriate form on the bank's website at the link: https://concord.ua/page/complaint;
• by contacting a bank branch: https://concord.ua/contact/map;
• by sending a letter to the e-mail address: callcenter@concord.ua;
• by calling the contact center: +038 (050) 734 50 05; +038 (067) 734 50 05; +038 (056) 734 50 05 for calls from abroad; 5080.
  

If you are a military service member or a person belonging to a protected category and wish to suspend calls about delinquency, in accordance with the Law of Ukraine "On Social and Legal Protection of Military Personnel and Members of Their Families", please provide the following documents to the bank:

Category 1. Military personnel of the AFU, other military formations and law enforcement agencies of special purpose formed in accordance with the laws of Ukraine, the State Special Transport Service, the State Service for Special Communications and Information Protection of Ukraine, who are on military service in the territory of Ukraine.

Supporting document for category 1:

• Certificate confirming that you belong to a protected category in the form established by Annex 2 to the Law of Ukraine "On Consumer Lending";
  
• or another document containing information identical to this certificate.
  

Requirements for the document:

• sealed with a seal bearing a coat of arms;
• signed by the commander (chief, head) or a person replacing him/her, of the relevant structural unit in which such a military service member serves, or by the head of the territorial center for recruitment and social support, which took measures to recruit the consumer for military service;
• drawing up by hand is allowed.

Category 2. A military service member who became person with disabilities as a result of an illness related to military service or as a result of an illness after their discharge from military service related to military service in Ukraine or in other countries (e.g. Afghanistan, Syria, etc.).

Document - Certificate of war disabled person.

Category 3. A borrower who is a relative of a military service member who was killed, died or went missing.

• If deceased / died - an ID of a family member of the deceased;
  
• If missing - information provided by a state enterprise that performs the functions of the National Information Bureau confirming that a person is held captive or hostage by the aggressor state, or is included in the register as a person with whom contact was lost or is missing.
  

Category 4. The borrower is in captivity, there is no contact with him/her, or he/she is missing (documents must be submitted by a relative) — information provided by a state enterprise that performs the functions of the National Information Bureau confirming that a person is held captive or hostage by the aggressor state, or is included in the register as a person with whom contact was lost or is missing.

You can provide a supporting document by:

• by filling out the appropriate form on the bank's website at the link: https://concord.ua/page/complaint;
• by contacting a bank branch: https://concord.ua/contact/map;
• by sending a letter to the e-mail address: callcenter@concord.ua;
• by calling the contact center: +038 (050) 734 50 05; +038 (067) 734 50 05; +038 (056) 734 50 05 for calls from abroad; 5080.