Dear customers, we would like to inform you of the following changes in the Public Agreement effective from May 26, 2023:
1.Amendments to the terms and conditions of the Public Agreement on Comprehensive Banking Services for Individuals at JSC "JOINT STOCK COMMERCIAL BANK "CONCORD" and the introduction of a new version of the Agreement, namely:
- Changes were made to the name of the Internet Bank system, namely the renaming of the name "NEOBANK" to "CONCORDBUSINESS" in the text.
- The content of Section 5 of the Agreement has been revised to summarize the information so that the contractual provision that belongs to one section by its content is set out in one section.
- In clause 2.6.4, such communication channels as sending a message to the customer's email address or sending a PUSH message in the NEOBANK mobile application were added, of which the bank stores the relevant information.
- In clause 3.3.6, changes were made to the term of crediting funds in connection with changes in the Operational Regulations for settlement and cash services for clients of the JSC “JSCB “CONCORD” at the link.
- In clause 5.4, changes were made to the procedure for opening accounts in accordance with the requirements of the Resolution of the NBU No. 162 "On Approval of the Instruction on the Procedure for Opening and Closing Accounts to Users by Providers of Payment Services for Account Maintenance" dated July 29, 2022
- Section 5.10 "Transfers in foreign currency" was added.
- The clause 9.5 was deleted from Section 9 due to amendments to the Law of Ukraine "On Payment Services" 1591-IX, which entered into force on April 01, 2023, regarding amendments to part 7 of Article 42.
- In Section 11, clause 11.5 was added due to the requirements of the Law of Ukraine "On Payment Services" 1591-IX.
- In clause 13.1.21.3, changes were made, namely, the bank's obligation to notify the client in writing in accordance with clause 2.6 of the Agreement was excluded.
You can read the document in the relevant section.
2.Amendments to the Tariffs for issuance and servicing of "ONE", "Golden Dream Credit Card", "inJoy" bank payment cards of JSC “JSCB “CONCORD” for retail business, namely:
- Fee for servicing unauthorized debt (exceeding the expenditure limit if the expenditure limit consists of own funds) - 0.00001% per annum of the amount of unauthorized debt (previously it as 7.6% per month of the amount of unauthorized debt).
3. Amendments to the Tariffs for issuance and servicing of "NEOCARD" and "LITECARD" bank payment cards of JSC "JSCB "CONCORD" for retail business, namely:
- Fee for servicing unauthorized debt (exceeding the expenditure limit if the expenditure limit consists of own funds) - 0.00001% per annum of the amount of unauthorized debt (before it was 7.5% per month of the amount of unauthorized debt for MC Debit World cards opened after August 01, 2022 and VISA Platinum; 6.5% per month of the amount of unauthorized debt for MC Debit World cards opened before November 15, 2021 and VISA Rewards).
4. Introduction of a new clause to the Tariffs for issuance and servicing of "ONE", "Debit Concorde", "Virtual", "inJoy" and "NEOCARD" bank payment cards of JSC "JSCB "CONCORD" for retail business, namely:
- Processing by the bank of a request for a refund under a payment instruction in a foreign currency executed by the bank with the client's consent - 50 USD + correspondent bank fee.
5. Changes to the wording of the term "Grace Period" in the Tariffs for issuing and servicing of "Salary Concord", "ONE", "Golden Dream Credit Card", "inJoy", "NEOCARD" and "LITECARD" bank payment cards of JSC "JSCB "Concord" for retail business, namely:
- The grace period is valid from the date the loan debt arises until the last calendar day of the month following the date the loan debt arises, subject to full repayment of the debt (including interest, commissions, etc.) until the last day of the grace period (previously it was until the last business day of the month).
The updated tariffs can be found in the relevant section.
